How It Works

A clear, step-by-step look at the Texas Solar Cancellation intake process — what we do, what the law firm does, and what is expected from the homeowner at each stage.

Texas Solar Cancellation is a marketing and intake service that helps Texas homeowners get their solar contract documentation in front of a qualified law firm. We are not a law firm. The legal review is performed by attorneys at a law firm that handles Texas solar contract cancellation matters.

The process is designed to be straightforward. There are four steps. The first three are free. The fourth — engagement with the law firm — only happens if a case meets initial criteria and the law firm accepts the matter, and the homeowner agrees to the fixed-fee engagement in writing before anything begins.

Dispute Your Solar Bill

Ready to start?

Submit your information for a free intake review | BBB A+ Rated | Fixed-Fee Service

Or call 888-918-2083

The Four-Step Process

Each step builds on the last. A Texas homeowner can stop at any point — there is no commitment until the homeowner signs a written engagement letter with the law firm in Step 4.

STEP 1

Submit your information

The homeowner submits their information through the intake form on this site or by calling 888-918-2083. The intake takes a few minutes. We ask about:

  • The type of solar contract (lease, loan, PPA, or cash purchase).
  • The name of the solar retailer who sold the system.
  • The name of the lender, if the system was financed.
  • The approximate date the contract was signed.
  • What was promised at the point of sale (savings amount, system performance, tax credit, etc.).
  • Whether the homeowner has experienced specific issues (bills higher than expected, system not producing, salesperson misrepresentation, blocked home sale, hurricane or hail damage, solar company unresponsive).

There is no cost to submit the intake. The information is used only to help us understand the situation and to determine whether the case may be appropriate to pass on for legal review. Submitting an intake does not commit the homeowner to anything.

STEP 2

Homeowner provides documentation

If the intake suggests the situation may be appropriate for legal review, the homeowner provides their documentation. The core documents are:

  • The signed solar contract, including any addenda or amendments.
  • Any financing paperwork from the lender.
  • The original sales proposal or ‘design document’ showing promised savings and production.
  • Sales emails, text messages, or any other correspondence with the salesperson.
  • Utility bills from before and after the system was installed (if available).
  • Monitoring app data showing actual production (if available).

Texas Solar Cancellation collects and organizes the homeowner’s documentation. We do not analyze it for legal violations — that is the role of the law firm in Step 3. If the homeowner cannot locate some documents, we work with them to identify what is available and may suggest written requests to the solar retailer or lender for missing documents.

STEP 3

Documents may be reviewed by a qualified law firm

If the case meets the initial criteria, the homeowner’s documentation may be reviewed by attorneys. The attorney evaluates whether the homeowner may qualify for further legal review based on:

  • Texas SB 1036 (Occupations Code Chapter 1806) — for contracts signed on or after September 1, 2025.
  • The Texas Deceptive Trade Practices Act (Business & Commerce Code §17.41 et seq.).
  • The federal Truth in Lending Act (15 U.S.C. §1601 et seq.).
  • The Texas Home Solicitation Transactions Act (Business & Commerce Code Chapter 601).
  • Texas Business & Commerce Code Chapter 115 (sales and leasing of distributed renewable generation).
  • Non-performance, warranty, and other contract-specific issues.

The attorney determines whether the case may proceed to a fixed-fee engagement. Not every case qualifies for legal review, and not every case that qualifies will be accepted. If the case is not accepted, there is no cost to the homeowner and no obligation.

STEP 4

Fixed-fee engagement, if the law firm accepts the matter

If the law firm accepts the matter, the homeowner enters a fixed-fee engagement directly. The engagement is documented in a written agreement between the homeowner and the law firm. The fee is disclosed up front before the homeowner agrees to anything.

The fixed-fee model is meaningful because Texas solar cancellation work has historically been handled either by hourly attorneys (where total cost can be unpredictable) or by contingency-fee firms (which take a percentage of any recovery). The fixed-fee model lets the homeowner know the full legal cost in advance — no hourly billing surprises and no contingency on outcome.

Throughout the matter, the homeowner’s attorney-client relationship is with the law firm. Texas Solar Cancellation is the marketing and intake service that organized the file and made the connection. The legal work, communications with the solar company, and resolution of the matter are handled by the law firm.

Who Does What

It is important for Texas homeowners to understand the distinction between Texas Solar Cancellation and the lawyers. The two entities have different roles.

Texas Solar Cancellation

Marketing and intake service

Collects and organizes homeowner documentation

Does not provide legal advice

No attorney-client relationship

Free intake — no cost to the homeowner

Does not negotiate with solar companies

The Lawyers

Consumer law firm

Reviews documentation for legal grounds

Provides legal advice to engaged clients

Attorney-client relationship begins at engagement

Fixed-fee engagement disclosed in writing

Communicates with solar company and lender on legal issues

This separation is important under Texas law and is reflected in how the engagement is structured. The homeowner’s attorney-client relationship is with the law firm, not with Texas Solar Cancellation.

What to Expect on Timeline

Timelines vary case by case and depend on the specific facts, the conduct of the solar company and lender, and applicable law. As general orientation:

  • Intake submission and initial review: Generally organized within 1 to 2 weeks of submission.
  • Document collection: Depends on how readily the homeowner has documents on hand. If documents need to be requested from the solar retailer or lender, this can add several weeks.
  • Law firm review and decision to engage: Typically within 2 to 4 weeks after the documentation is complete.
  • DTPA pre-suit notice period: If the matter involves a Texas DTPA claim, §17.505 requires a 60-day notice period before any lawsuit can be filed. This is built into the timeline.
  • Resolution: Highly case-specific. Some matters resolve through negotiation in a few months. Cases involving more complex contracts or out-of-state lenders may take longer.

IMPORTANT: DO NOT STOP MAKING PAYMENTS WITHOUT LEGAL ADVICE

Texas homeowners sometimes assume that submitting an intake, or signing an engagement letter with a law firm, gives them permission to stop making payments on a solar lease, loan, or PPA. That is not the case.

Continuing to make payments is generally the safest course of action until a qualified Texas-licensed attorney has reviewed the contract and provided specific advice. Stopping payments without legal advice may result in default, damage to credit, collections, or other consequences that could complicate the matter. The law firm engaged by the homeowner — not Texas Solar Cancellation — is the only party who can advise on payment decisions specific to the homeowner’s situation.

Still have a question?

These are the questions Texas homeowners ask most often about how the process works. For a more comprehensive FAQ covering SB 1036, the DTPA, fees, and specific Texas situations, see the full FAQ page.

Is the intake really free?

Yes. Submitting your information is free. The initial review of your documentation is free. There is no cost until the law firm accepts the matter and the homeowner agrees in writing to the fixed-fee engagement. If the law firm does not accept the matter, there is no cost and no obligation.

How long does the intake itself take?

The intake form takes a few minutes to complete. The phone-based intake takes about 10 to 15 minutes depending on how much information the homeowner has on hand. Document collection takes longer because the homeowner needs to gather their contract, financing paperwork, and any sales correspondence.

What if I don't have all my documents?

That is common — Texas homeowners frequently cannot locate every document, especially years after signing. The intake team can help identify what is critical and what is supplementary, and can suggest written requests to the solar retailer or lender for missing documents. Under federal law, consumers generally have a right to receive copies of documents they have signed.

Who decides whether to take my case?

The law firm — Consumer Advocacy Law Group — decides whether to accept a matter for legal review. Texas Solar Cancellation Resource Center performs the initial intake and organizes the documentation but does not decide whether a case has legal merit. That decision is made by the attorney based on the specific facts of the contract and the situation.

What happens if my case is not accepted?

There is no cost and no obligation. The homeowner is free to approach a different Texas-licensed attorney directly, file a complaint with TDLR or the Texas OAG, or work with their lender on a payment modification. The intake process does not foreclose any other option.

Will I work directly with an attorney or with the intake team?

There is no cost and no obligation. The homeowner is free to approach a different Texas-licensed attorney directly, file a complaint with TDLR or the Texas OAG, or work with their lender on a payment modification. The intake process does not foreclose any other option.

Latest Articles

Ready to see if your contract may qualify?

Submit your information for a free intake review | BBB A+ Rated | Fixed-Fee Service

Or call 888-918-2083