Where to file a solar complaint in Texas depends on who wronged you, and the honest order is this: the Texas Department of Licensing and Regulation first, the Texas Attorney General’s consumer protection division second, then the Better Business Bureau for the public record and the Consumer Financial Protection Bureau if the real problem is the loan. Each of those creates a record and can trigger an investigation of the company. None of them writes you a check, awards you damages or acts as your lawyer.
That is the part most homeowners do not hear until months have passed. A regulator enforces against a licensee. Getting your own money back is a separate track, and it runs on a two-year clock.
Filed complaints and nothing happened? Submit your documents for a free intake or call 888-918-2083.
Where to file a solar complaint in Texas, agency by agency
1. Texas Department of Licensing and Regulation (TDLR)
TDLR administers the state’s residential solar retailer rules, so this is the right first stop for a sales or contract problem with a solar retailer or salesperson.
- Online: the TDLR complaint system, which the agency calls the fastest way to file.
- Phone: 1-800-803-9202 for help filing.
- By mail: Enforcement Division, P.O. Box 12157, Austin, Texas 78711.
TDLR sends a confirmation notice within two working days of receiving a complaint. An intake legal assistant then decides whether the agency has jurisdiction and whether there is reason to believe a violation occurred. If it opens a case, an investigator interviews the complainant, the respondent and any witnesses. If the agency issues a Notice of Alleged Violation, the company has 20 days to request a hearing in writing.
2. Texas Attorney General, Consumer Protection Division
The OAG is where a pattern gets noticed, because individual complaints are the raw material for the statewide actions the office brings.
- Online: the consumer complaint portal.
- By mail: Office of the Attorney General, P.O. Box 12548, Austin, TX 78711-2548.
The OAG’s own guidance is blunt about the limit: “the Office of the Attorney General cannot give you legal advice.” It represents the State of Texas, not you.
3. Better Business Bureau
The BBB has no enforcement power, and a BBB complaint is not a legal filing. Even so, it is worth your time. It is still worth ten minutes, for two reasons. Companies that still want customers often respond to BBB complaints when they ignore everything else, and the BBB profile becomes the public record of a pattern. Several profiles for closed solar companies now carry a “Pattern of Complaints” alert built from exactly these filings.
4. Consumer Financial Protection Bureau
If the dispute is really about the loan, the servicer or the credit reporting, file with the CFPB at consumerfinance.gov. The lender has to respond through the portal, which is often the only way to get a written answer out of a servicer. Our guide to protecting your credit during a Texas solar dispute covers what to say in that complaint.
5. The county and the courthouse
Two local filings matter. A UCC or fixture filing recorded against your property sits with the county clerk, explained in our post on UCC-1 fixture filings. And justice court in Texas hears claims up to $20,000, which puts a real remedy within reach for many system disputes.
Beyond where to file a solar complaint in Texas: the notice letter
Knowing where to file a solar complaint in Texas is only half the answer, because the document that carries legal consequence never goes to an agency at all. Under the Texas Deceptive Trade Practices Act, a consumer must give the business written notice at least 60 days before filing suit, describing the complaint and the damages and fees claimed. That letter starts the process that can lead to economic damages, and, where the business acted knowingly, additional damages.
In short, two numbers govern it. The 60-day notice comes first, and a two-year deadline runs from when the deceptive act occurred or when you discovered it. Read DTPA claims for solar misrepresentation and the deadlines on Texas solar claims before the calendar makes the decision for you.
Before you decide where to file a solar complaint in Texas, build the file
- The signed agreement, every addendum and all finance documents.
- The savings projection or utility-bill comparison the salesperson showed you.
- Texts, emails and voicemails from the salesperson.
- Production data from the monitoring app, and every electric bill since installation.
- A dated log of every call, with names, so you can show the sequence later.
Complaints that include documents draw investigators. Complaints that describe a feeling go nowhere.
Frequently asked questions
Will filing a complaint cancel my contract? No. A complaint is a report to a regulator. Cancellation comes from a contract right, a statutory right or a settlement.
Should I file with more than one agency? Yes. They do not overlap, and TDLR, the OAG and the CFPB each reach a different party.
What if the company is out of business? Complaints still matter for the record, but the live question becomes who owns your loan now. Start with what to do when your installer closes.
Does an arbitration clause stop me from filing a complaint? No. It binds you and the company, not the state. See what a solar contract arbitration clause does.
Do I need a lawyer to file these complaints? No, and none of these agencies provides one. That is precisely why the private track is separate.
Get the file reviewed while the deadlines are still open. See if you may be eligible for a free legal review, or call 888-918-2083.
Sources: Texas Department of Licensing and Regulation, complaints; Office of the Attorney General of Texas, consumer complaint portal; Texas Business and Commerce Code, Chapter 17.
REQUIRED DISCLOSURES: Texas Solar Cancellation is a marketing and intake service. We are not a law firm and do not provide legal advice. Do not rely on anything here as legal advice. Using this site or submitting a form does not create an attorney-client relationship. We do not guarantee any outcome. The decision to stop making payments on your solar agreement should only be made under the advice of a qualified attorney. Agency procedures, addresses and statutes change; confirm current details with the agency before filing.